Frequently Asked Questions

Where do I go if I have questions about my product?

Find the listing for the Product you need support with and click into Policies & Support. Here you’ll find the contact details for the Developer of the Product.

I’d like help selecting the right product.

If you work with a Sage Business Partner, please contact them. If you are an existing Sage customer and you use Sage 50 or Sage Business Cloud Accounting, contact us at 866-261-9610 and if you are use Sage 100, Sage 300 or X3, contact us at 888-878-7675

I have filled out a "Contact Us" form and have not been contacted

our processing time is 48 working hours from the time you complete the form. If you have not be contacted after 48 hours, please email us at

How do I get help using my apps?

On the Marketplace home page, select your app and go their Policies & Support page. There you will find information you need to get help with your app.